FAQ

Frequently Asked Questions

How can I contact Northern Label?

You can reach our Customer Care Team at:

Email: support@thenorthernlabel.com
Phone: (236) 232-5558

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM PDT
Saturday – Sunday: 9:00 AM – 5:00 PM PDT

We typically respond within 12–24 business hours.

Do you offer free shipping?

Yes. We offer Free Premium Shipping with Track & Trace on all orders. Once your order has been shipped, you will receive a tracking number by email.

How can I track my order?

You can track your order anytime by visiting our Track Your Order page and entering your tracking number.

What is your return policy?

We offer a 30 Day Money Back Guarantee. If you are not completely satisfied with your purchase, please visit our Refund & Return Policy page for full details.

What payment methods do you accept?

We accept secure payments through major credit cards, Apple Pay, Google Pay, Shop Pay, and other trusted payment providers available at checkout.

How long does it take to receive my order?

Orders are processed as quickly as possible. Delivery times may vary depending on your location and carrier services. Please visit our Shipping Policy page for detailed shipping information.

Size
Please refer to our size guide for accurate measurements. If you are between sizes, we recommend sizing up.

How can I find more information about your policies?

You can view our store policies at any time:

Shipping Policy
Refund & Return Policy
Privacy Policy
Terms of Use
Contact Us

If you cannot find the answer you are looking for, please contact us and we will be happy to assist you.

Customer Service

Opening Hours
Monday – Friday: 9:00 AM – 5:00 PM PDT
Saturday – Sunday: 9:00 AM – 5:00 PM PDT