Privacy policy
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Section 1 – What data do we collect?
When you make a purchase from The Northern Label at https://www.thenorthernlabel.com/, we collect the personal information you provide during the checkout process, including your name, billing address, shipping address, email address, phone number, and payment details.
When you browse our website, we also automatically receive certain technical information such as your Internet Protocol (IP) address, browser type, device information, and operating system. This information helps us improve the performance, security, and user experience of our website.
Email marketing (where applicable):
With your permission, we may send you emails about new arrivals, promotions, special offers, store updates, and other information related to The Northern Label. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Section 2 – Consent
How do we obtain your consent?
When you provide personal information to complete a purchase, verify your payment method, place an order, arrange delivery, request a return, or contact our customer support team, you consent to our collecting and using your information for those specific purposes.
If we request your personal information for a secondary purpose, such as marketing communications, we will either ask for your explicit consent or provide you with the opportunity to decline.
How can you withdraw your consent?
If you change your mind after providing consent, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information at any time by contacting us at:
Email: support@thenorthernlabel.com
Section 3 – Disclosure
We may disclose your personal information if required by law, to comply with legal obligations, protect our rights, investigate fraud, or if you violate our Terms of Service or other applicable policies.
Section 4 – Shopify
Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you securely.
Your data is stored through Shopify's secure data storage systems, databases, and general Shopify application. Shopify stores your information on secure servers protected by firewalls and industry-standard security measures.
Payment
If you choose a direct payment gateway to complete your purchase, Shopify securely processes and stores your payment information. Payment information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
Your transaction information is stored only as long as necessary to complete your purchase and comply with applicable legal requirements. After that, your payment transaction information is deleted or anonymized where appropriate.
All direct payment gateways adhere to the standards established by PCI DSS, which is managed by the PCI Security Standards Council.
For more information, please review Shopify's Privacy Policy and Terms of Service.
Section 5 – Third-party services
In general, the third-party providers we use collect, use, and disclose your information only to the extent necessary for them to perform the services they provide to us.
These providers may include payment processors, shipping carriers, fraud prevention services, analytics providers, marketing platforms, and customer support tools.
Certain third-party service providers have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We encourage you to review their privacy policies so you understand how your personal information will be handled.
Some service providers may be located in jurisdictions different from your own or ours. If you proceed with a transaction involving one of these providers, your information may become subject to the laws of the jurisdiction in which that provider operates.
Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies.
Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
Section 6 – Security
We take reasonable precautions and follow industry best practices to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
Sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) technology and encrypted using industry-standard security methods.
While no method of electronic transmission or storage is completely secure, we comply with PCI DSS requirements and implement additional commercially reasonable safeguards to help protect your information.
Section 7 – Cookies
Like many ecommerce websites, The Northern Label uses cookies and similar technologies to improve your browsing experience and provide essential website functionality.
Cookies may be used to:
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Remember your preferences and shopping cart
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Improve website performance
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Analyze website traffic and visitor behavior
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Personalize content and marketing
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Enhance security and fraud prevention
Shopify also places cookies that are necessary for the operation of our online store.
For more information about Shopify cookies, please visit Shopify's cookie policy.
Managing cookies
Most web browsers automatically accept cookies. You can choose to disable or delete cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.
Section 8 – Changes to this privacy policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes become effective immediately upon being posted on this page.
If significant changes are made, we will update this page so you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.
If The Northern Label is acquired by, merged with, or transferred to another company, your information may be transferred to the new owners so that we may continue providing products and services to you.
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Customer Service
Opening Hours
Monday – Friday: 9:00 AM – 5:00 PM PDT
Saturday – Sunday: 9:00 AM – 5:00 PM PDT
Email: support@thenorthernlabel.com
Phone: (236) 232-5558
Company Details
Shop Name: Northern Label
Company Name: OG Monster Ltd
Registration Number: 731004560
Address:
422 Richards Street, Unit 170
Vancouver, British Columbia V6B 2Z4
Canada
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